Terms of Service

Terms of Service

Effective Date: 30 June 2026

These Terms of Service apply to all experiences offered by Porto River Cruise. By making a booking with us, whether directly or through an authorised booking partner, you agree to these Terms of Service. Please read them carefully before completing your booking.

1. Cancellation & Refund Policy

Group Tours

Guests may cancel their booking free of charge up to 24 hours before the scheduled departure time.

Cancellations made less than 24 hours before departure, or failure to attend the tour, are non-refundable.

Private Tours (less than 1 day)

A minimum deposit of 50% is required to confirm your booking. The remaining balance must be paid no later than 10 days before the scheduled tour date.

For bookings made less than 10 days before the scheduled tour date, full payment is required at the time of booking.

Guests may cancel their booking free of charge up to 10 days before the scheduled departure time. Cancellations made less than 10 days before departure are non-refundable.

Private Tours (more than 1 day)

A minimum deposit of 50% is required to confirm your booking. The remaining balance must be paid no later than 30 days before the scheduled tour date.

For bookings made less than 30 days before the scheduled tour date, full payment is required at the time of booking.

Guests may cancel their booking free of charge up to 30 days before the scheduled departure time. Cancellations made less than 30 days before departure are non-refundable.


Large Private Charters with Rabelo

A minimum deposit of 50% is required to confirm your booking. The remaining balance must be paid no later than 15 days before the scheduled event date.

For bookings made less than 15 days before the scheduled event date, full payment is required at the time of booking.

Cancellation terms:

  • More than 30 days before departure: Full refund.

  • Between 15 and 30 days before departure: 50% refund.

  • Less than 15 days before departure: Non-refundable.

Special Event Cruises

Special Event Cruises, including São João, New Year's Eve, other celebrations, and other special events, may be subject to specific cancellation conditions due to limited availability and exceptional operational requirements.

2. Bookings Through Third-Party Platforms

Some experiences may be booked through authorised third-party booking platforms or travel partners.

Where a booking is made through a third-party platform, the booking, payment and cancellation conditions of that platform may also apply. In the event of any differences relating to payments, cancellations or refunds, the applicable terms of the booking platform shall prevail where required.

Guests are encouraged to review the booking conditions of the platform through which they make their reservation.

3. Booking Changes

Changes Requested by Guests

Requests to change the date, time or number of guests are subject to availability and cannot be guaranteed.

Guests are encouraged to request any booking changes as early as possible. Porto River Cruise will make every reasonable effort to accommodate such requests but reserves the right to decline changes where operationally necessary.

Changes requested shortly before the scheduled departure may not be possible.

Changes or Cancellation by Porto River Cruise

The safety of our guests and crew is our highest priority.

Porto River Cruise reserves the right to postpone, modify or cancel any experience due to circumstances beyond our reasonable control, including but not limited to:

  • Adverse weather conditions;

  • Unsafe river or navigation conditions;

  • Restrictions imposed by the relevant authorities;

  • Technical or operational issues;

  • Other circumstances that may compromise the safety or quality of the experience.

Where Porto River Cruise cancels an experience, guests will be offered either:

  • An alternative date, subject to availability; or

  • A full refund of any payments received.

Porto River Cruise is not responsible for any indirect or consequential costs incurred by guests, including accommodation, transportation or other travel-related expenses.

4. Arrival, Late Arrivals & No-Shows

Guests are requested to arrive at the designated departure location at least 15 minutes before the scheduled departure time.

Group Tours

Group tours depart promptly at the scheduled departure time.

Guests arriving after the scheduled departure time will be considered a no-show and are not entitled to a refund or an alternative tour.

Private Tours

Guests arriving late for a private tour should contact Porto River Cruise as soon as possible.

Where operationally possible, Porto River Cruise may accommodate a delayed departure. However, this cannot be guaranteed, and the duration of the tour may be reduced accordingly.

Any extension of the scheduled tour duration is entirely at the discretion of Porto River Cruise and subject to operational availability.

5. Contact Us

If you have any questions regarding these Terms of Service or your booking, please contact us.

HELIXOCEAN, LDA

NIPC: 519388429

Rua de São Tomé 1109
4200-491 Porto
Portugal

Email: info@portorivercruise.com